Customer service

Welcome to Sneakersnstuffs customer service!

Here you can read all you need to know about delivery terms, payment options, how to make returns and much more. Just use the manu below.

Contact us

To contact us please klick the small question mark in the lower right corner.

 

Please include your order number or web reference if you have any questions about your order. If you are looking to cancel your order, please type in the subject ”Cancel” followed by your order or web reference number.

 

You can also drop us an email at [email protected]

Our stores

Sneakersnstuff Berlin
Sneakersnstuff Berlin opened its doors for the first time on December 9th 2016. The 3000 square feet (280 square meters) store is located in the old White Trash restaurant on Schönhauser Allee 6/7 in the Mitte.


Address
Schönhauser Allee 6-7
10119 Berlin
Germany
 

Opening hours
Monday - Saturday: 11.00 - 20.00
Sunday: Closed


 

Sneakersnstuff Stockholm
You'll find our store in Stockholm at Åsögatan 124 (se karta). If you take the subway here you just jump off at Medborgarplatsen and walk down Götgatan towards Skanstull and make a left turn at Åsögatan (by the Viktoria cinema). We're at the end of that block.
 


Don't hesitate to call us if you have any questions.
Phone: +46 8 743 03 22.
 

Address
Åsögatan 124
116 24 Stockholm
Sweden
 

Opening hours
Monday - Friday: 11.00 - 18.30
Saturday: 11.00 - 18.00
Sunday: 12.00 - 17.00


 

Sneakersnstuff London
Our first store outside the Swedish borders are located at 107-108 Shoreditch High Street in London.


Don't hesitate to call us if you have any questions.
Phone: +44 20 3754 6443.


Address
107-108 Shoreditch High Street
E1 6JN London
United Kingdom
 

Opening hours
Monday - Fredag: 11.00 - 19.00
Saturday: 10.30 - 18.30
Sunday: 11.00 - 17.30


 

Sneakersnstuff Paris
Our Paris store opened it's doors on November 5th 2015.


Address
95, rue Réaumur
75002 Paris
France
 

Opening hours
Monday - Saturday: 11.00 - 19.00
Sunday: Closed

Payment options
Kortbetalning

Credit/Debit Card

At the moment you can use VISA, MasterCard or American Express when shopping at Sneakersnstuff. We do not charge any additional fee when paying with card.

DIBS protects your information
We are working with DIBS who is one of the leading companies in Scandinavia for secure payments.

3D Secure (Verified by VISA or MasterCard SecureCode)
DIBS Payment Services are using 3D Secure which adds an additional layer of security when using credit or debit card online.



Klarna faktura

Invoice

Pay after you recieved your order with Klarna invoice. Payment time is 14 days.

Klarna invoice is available to customers living in Sweden, Finland or Denmark.

No additional fee within Sweden. Invoice fee of 5 € withing Finland and 50 DKK in Denmark.

Sweden:
Finland:
Denmark:


Klarna julkampanj

Klarna julkampanj (Sweden)

Shop now and pay by the end of January 2017 at 0% interest with Klarna julkampanj.

A fee of 29 SEK is added to your invoice.

Terms



Klarna konto

Part payment with Klarna konto

Split your payment when shopping at Sneakersnstuff. All purchases are collected on your account and pay at least 50 SEK/month (Finland: 9 €/month, Denmark: 89 KDD/month) or 1/24 of the total amount on your account.

Klarna invoice is available to customers living in Sweden, Finland or Denmark.

Administrational fee and interest is added.

Sweden:
Finland:
Denmark:

PayPal

PayPal

A very easy and secure way of using your credit- or debit card online. To use this payment option you need a PayPal account. Get it for free here.

We do not charge any additional fee when paying with PayPal.



Direktbetalning

Direct payment

This service is only offered in Sweden. All direct payments are made via secure and encrypted servers of DIBS.


Currencies

We accept payment in different currencies. The currency is based on the delivery address at checkout.

Sweden: Swedish crown (kr)
Denmark: Danish crown (Dkr)
Great Britain: Pound Sterling (£)
Europe: Euro (€)
Rest of world: US Dollars (US$)

Returns



Returns
We have a money-back-within-30-days policy. Meaning your have 30 days to return your item for a full refund.


Sweden
Your order comes with a return form and a return shipping label when you receive your goods. Fill out the return form with the information needed. Place the return form inside the package. If there is no return shipping label in your order, contact us and we will send you one. Wrap your goods, place the return shipping label on the package and leave the package at the same place where you picked it up, or at any Schenker Privpak delivery point.
 

Remember that the shoe box is part of the goods. Should we get back a damaged box we will charge you a fee of 300 kr. If you return used or damaged goods we cannot accept your return. We will send you an email when we receive your return and refund has been made, or when we have shipped your exchange order.


Complaints
We need to see your item in order to determine whether there is a complaint or not. Please contact us and we will send a return note and a return shipping label. Please note that we do not replace shipping costs that you have paid for.


In case of a refund, you get the money back in the same manner as you paid. Would you have paid COD, we need your bank account details in order to send you your money.


Remember that we are not refunding any shipping or handling charges.

 


Outside Sweden
Your order comes with a return form when you receive your goods. Fill it out with the information needed. Would there be no return form included, you can write down your order number, what you want to exchange/return and your contact information. Wrap your goods so that they are protected.

Send to:
Sneakersnstuff
Box 147
123 23 Farsta
Sweden
Ph. +46 (8) 743 03 22


In case of a return you pay for shipping to us. And in case you want to exchange something, we will pay for shipping the exchanged item back to you. Remember that the shoebox is part of the goods. Should we receive a damaged box we will charge a fee of 40 euros. If your return used or damaged goods, we cannot accept your return. We will send you an email when we receive your return and refund has been made, or when we have shipped your exchange order.


When a refund, you get the money back in the same manner as you paid. Would you have paid on a COD / COD, we need your bank account details to pay you your money.


Remember that we are not replacing any shipping charges or bill charges.


Complaints
You have the right to file a complaint against manufacturing defects for 3 years. However, it is not always easy to determine what is a manufacturing defect and what is wear and tear. We need to see your merchandise in order to determine whether there is a complaint or not. Please contact us and we will send a return note and a return shipping label. Please note that we do not replace shipping costs that you have paid for yourself.


We follow Swedish laws and regulations. If you would like to learn more about that, visit www.konsumentverket.se. We will comply with the Consumer Complaints Board's recommendations in case of a dispute


Misdirected goods
This should of course not happen - but if we were to send you wrong item - or that the package gets stuck somewhere along the way between us and you we will do our utmost to resolve the situation as quickly and smoothly as possible. However, we reserve the right that during weekends or holidays we cannot fix any errors that lies with one of our partners.

Shipping & handling

We will always try to ship your order within 1 business day from that you've made your order. Usually If you make your order before 09.00 am GMT+1 we will ship it the same day. Orders placed on weekends and holidays will be shipped the next business day.

 

Please note:

  • Due to an increased volume of orders during particular releases, sales or holidays, the handling of your order may take a few days extra. We are doing our best to get all orders out as soon as possible.
  • Orders containing 6 or more items may be shipped using another service than listed below.
 

Europe

Most orders within Europe will be shipped with UPS.

 

Estimated delivery time: 2-6 working days.

 
Destination UPS Access Point* Standard Shipping Free delivery
Austria 7 EUR 10 EUR 100 EUR **
Belgium 7 EUR 10 EUR 100 EUR **
Cyprus n/a 25 EUR 250 EUR
Denmark n/a 50 DKK 1000 DKK
Finland n/a 7 EUR 100 EUR
France 7 EUR 10 EUR 100 EUR **
Germany 7 EUR 10 EUR 100 EUR​ **
Iceland n/a 25 EUR 250 EUR
Italy 12 EUR 15 EUR 150 EUR **
Luxembourg n/a 7 EUR 100 EUR
Malta n/a 25 EUR 250 EUR
Netherlands 7 EUR 10 EUR 100 EUR **
Norway n/a 25 USD 250 USD
Poland n/a 15 EUR 150 EUR **
Spain 12 EUR 15 EUR 150 EUR **
Sweden n/a 60 SEK 698 SEK
Switzerland n/a 25 USD 250 USD
United Kingdom n/a* 7 GBP 100 GBP **
Rest of Europe n/a 12 EUR 150 EUR
 

* Depending on the UPS Access Point coverage in your country your package may be delivered to your home at no additional charge.

 

** Free shipping using UPS Access Point

n/a* At the moment we can not ship with Access Point delivery to the UK due to a system malfunction, meaning there's no free shipping to the UK. We're working on a solution and hope to have it solved ASAP. Apologies for any inconvenience.

 

Please note: We cannot deliver to PO Box addresses.

 

Worldwide

For orders outside of Europe your order will be delivered by UPS.

 

Estimated delivery time: 5-10 working days.

 
Destination Standard Shipping Free delivery
Australia 50 USD 600 USD
Canada 10 USD 300 USD
Hong Kong 50 USD 600 USD
Japan 50 USD 600 USD
New Zealand 50 USD 600 USD
United States 10 USD 300 USD
Rest of World 75 USD Not available
 

Please note: We cannot deliver to PO Box addresses.