We have a money-back-within-30-days policy. Meaning you have 30 days to return your item for a full refund on what you paid for the returned item/items.
Your order comes with a return form and a return shipping label when you receive your goods. Fill out the return form with the information needed. Place the return form inside the package. If there is no return shipping label in your order, contact us and we will send you one. Wrap your goods, place the return shipping label on the package and leave the package at the same place where you picked it up, or at any Schenker Privpak delivery point.
Remember that the shoe box is part of the goods. Should we get back a damaged box we will charge you a fee of 300 kr. If you return used or damaged goods we cannot accept your return. We will send you an email when we receive your return and refund has been made, or when we have shipped your exchange order.
As a customer it's your responsibility to make sure that your return gets delivered to us if the return has been made on your own initiative. The return label you receive with your order is a tool we provide to make the return process more convenient for you as a customer. Sneakersnstuff does not take responsibility for a return until it has been delivered to our Returns department.
We need to see photos of your item in order to determine whether the complaint is approved or not. Please contact us via e-mail, if your complaint is approved by our Customer Service team we will send you a prepaid return shipping label so you can return the faulty/misdelivered item for a full refund.
In case of a refund, you get the money back in the same manner as you paid. Would you have paid COD, we need your bank account details in order to send you your money.
Remember that we are not refunding any shipping or handling charges.
Your order comes with a return form when you receive your goods. Fill it out with the information needed. Would there be no return form included, you can write down your order number, what you want to exchange/return and your contact information. Wrap your goods so that they are protected.
123 23 Farsta
Bear in mind you need to use a courier service that delivers to Box addresses. If your return gets delivered to a pick up agent we may not be able to retrieve it.
If you didn't receive the return note you can download it here:
Download: Sneakersnstuff return note
The shipping cost you paid when you placed your order will not be refunded.
Please note: It is unfortunately not possible to send a return to any of our stores. Please contact our Customer Service dept via the contact form for more information.
In case of a return the customer has to arrange and pay for the shipping. In case you want to exchange something we will ship the exchanged item to you free of charge. Remember that the shoebox is part of the goods. Should we receive a damaged box we will charge a fee of 30 euros. If your return used or damaged goods, we cannot accept your return. We will send you an email when we receive your return and refund has been made, or when we have shipped your exchange order.
When a refund, you get the money back in the same manner as you paid. Would you have paid on a COD / COD, we need your bank account details to pay you your money.
Remember that we are not replacing any shipping charges or bill charges.
If you are signed up, you can get refunded returns via Paypal. Please see here.
You have the right to file a complaint against manufacturing defects for 3 years. However, it is not always easy to determine what is a manufacturing defect and what is wear and tear. We need to see your merchandise in order to determine whether there is a complaint or not. Please contact us and we will send a return note and a return shipping label. Please note that we do not replace shipping costs that you have paid for yourself.
We follow Swedish laws and regulations. If you would like to learn more about that, visit www.konsumentverket.se. We will comply with the Consumer Complaints Board's recommendations in case of a dispute.
This should of course not happen - but if we were to send you wrong item - or that the package gets stuck somewhere along the way between us and you we will do our utmost to resolve the situation as quickly and smoothly as possible. However, we reserve the right that during weekends or holidays we cannot fix any errors that lies with one of our partners.